Lost or stolen card?
We can't replace cards — only the issuer can. The phone number on the back of your card is the fastest path.
Read what to doTalk to us
Got a question we haven't answered yet?
We're a small team, and we'd rather over-explain than leave you guessing. Send us the details below and a person — not a bot — will reply within one business day.
Try this first — it's usually faster
Three things our inbox sees every week. If one of these matches what you're dealing with, the answer is one click away.
Wrong balance showing?
Pre-authorizations, maintenance fees, and split-tender purchases account for most of the gaps people see.
See common causesBought a card that won't activate?
Brand-new cards sometimes need 24 hours, and a few retailers don't activate at the register at all.
Activation timingHow to reach us
One inbox for everything
support@mygift-giftcardmallai.comA real person reads every message. First reply within one business day.
Tag your subject line
- [Support]Anything about a card, a lookup, or how the site works.
- [Press]Press, podcasts, partnerships — please include your deadline and outlet.
- [Security]Vulnerability reports or anything that should not be public. PGP key on request.
Support hours
Monday through Friday, 9:00 AM – 6:00 PM Eastern. We answer weekend mail Monday morning, in the order it landed.
Send a message
The more specific, the faster we can route your note to someone who can solve it.
What we can't do for you
We're a balance-checker, not the card issuer — these are the requests we have to bounce so you don't waste a day waiting on us.
- Activate, reload, or transfer money onto a card — that's the issuer's job.
- Adjust a balance you believe is wrong — only the card issuer can investigate transactions.
- Override a declined transaction at a merchant — call the number on the back of your card.
- Recover funds from a card lost or stolen before contacting the issuer.